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Important information regarding Lux Express departures

Information regarding Estonian domestic departures

Due to the state of emergency and decrease in number of passengers Lux Express will temporarily suspend additional Estonian domestic departures from 21.03.2020. Our goal is to keep maximum connections between all the regions where we are operating.

Click here to view changes in the schedule of Estonian domestic departures

 

1. If you have questions about a trip that is scheduled within the next 24 hours, please:

a) check if the departure is still active from trip search here;

b) if you cannot find a departure at the same date and time as on your pre-purchased ticket, then the departure has been cancelled. If you have not received further instructions and are unsure about the status of your trip, please call:

+372 6800 909

NB! We kindly ask not to contact us at the moment with any other requests as we are facing a huge increase in incoming inquiries. Thank you for understanding!

* Customer service answers from 09.00 to 17.00 in Estonian, English and Russian languages

 

2. If your trip has been cancelled or you wish to postpone your trip and you know when you would like to travel, please fill in a form here.

Tickets can be changed until September 1st for travelling until December 31st 2020.

After filling the form your ticket will be changed and we will contact you a bit later. You can only change your ticket for the same route (for example Tallinn-Tartu ticket can be changed for Tallinn-Tartu or Tartu-Tallinn ticket).

 

3. If you wish to postpone your trip but you are not sure yet when you would like to travel, please fill in a form here and we will send you a -100% discount code within 21 days.

You can use the discount code until September 1st to book a new ticket for travelling until December 31st 2020.

 

For everyone’s safety we have temporarily cancelled ticket sales on our coaches. Please buy the ticket online from luxexpress.eu and show your paper or electronic ticket to the coach driver while holding the ticket in your own hands. We recommend purchasing tickets from the ticket booths only in case of emergency.

 

In order to ensure safety for all our passengers and employees, please consider the following:

  • Please show your travel documents and ticket either on paper or on your mobile device while holding it in your own hands.
  • We are closing seats nr 1-4 temporarily for safety of everyone on board.
  • We will stop handing out water, snacks and earphones for passengers in Lux Express Lounge seats.
  • We highly recommend disinfecting your hands. For that there are products available at the entrance and in the middle of all of our coaches.
  • We have temporarily stopped selling tickets and additional products (earphones, water, snacks) on the coach. We apologize for the inconvenience and we count on your understanding.
  • Please monitor your health and follow the official guidelines in case of symptoms appear. For more information please visit WHO website: www.who.int

Information regarding international departures

Due to closing of borders in all of the countries where Lux Express is operating, we have temporarily cancelled all international departures. We will contact all affected passengers who have bought tickets to the cancelled departures.

Cancelled international departures

Trip Date Time Status
Biržai – Daugavpils 15.03.-14.04.2020 08:30, 14:00, 19:00 Trips are cancelled, all passengers will be notified
Biržai – Daugavpils 15.04.-31.05.2020 08:30 Trips are cancelled, all passengers will be notified
Biržai – Riga 15.03.-14.04.2020 09:00, 14:30, 19:30 Trips are cancelled, all passengers will be notified
Biržai – Riga 15.04.-31.05.2020 14:30 Trips are cancelled, all passengers will be notified
Daugavpils – Biržai 16.03.-14.04.2020 07:00, 12:30, 17:30 Trips are cancelled, all passengers will be notified
Daugavpils – Biržai 15.04.-31.05.2020 12:30 Trips are cancelled, all passengers will be notified
Helsinki – St. Petersburg 19.03.-28.03.2020 08:00, 14:00, 15:15, 21:30, 23:50 Trips are cancelled, all passengers will be notified
Helsinki – St. Petersburg 29.03.-29.04.2020 22:30, 23:50 Trips are cancelled, all passengers will be notified
Helsinki – St. Petersburg 29.03.-30.04.2020 08:30, 15:00, 16:15 Trips are cancelled, all passengers will be notified
Jõhvi – St. Petersburg 17.03.-31.05.2020 06:00, 11:30, 15:00, 21:00 Trips are cancelled, all passengers will be notified
Minsk – Panevėžys 15.03.-14.04.2020 23:30 Trips are cancelled, all passengers will be notified
Minsk – Panevėžys 15.03.-31.05.2020 13:15 Trips are cancelled, all passengers will be notified
Moscow – Riga 16.03.-15.04.2020 22:00 Trips are cancelled, all passengers will be notified
Panevėžys – Minsk 15.03.-15.04.2020 01:15 Trips are cancelled, all passengers will be notified
Panevėžys – Minsk 15.03.-31.05.2020 15:00 Trips are cancelled, all passengers will be notified
Panevėžys – Riga 15.03.-15.04.2020 04:35 Trips are cancelled, all passengers will be notified
Panevėžys – Riga 15.03.-31.05.2020 18:20 Trips are cancelled, all passengers will be notified
Riga – Biržai 15.03.-14.04.2020 07:00, 12:30, 17:30 Trips are cancelled, all passengers will be notified
Riga – Biržai 15.04.-31.05.2020 07:00 Trips are cancelled, all passengers will be notified
Riga – Moscow 15.03.-14.04.2020 21:00 Trips are cancelled, all passengers will be notified
Riga – Panevėžys 15.03.-14.04.2020 22:50 Trips are cancelled, all passengers will be notified
Riga – Panevėžys 15.03.-31.05.2020 12:45 Trips are cancelled, all passengers will be notified
Riga – St. Petersburg 16.03.-14.04.2020 08:55, 17:45, 22:00, 23:55 Trips are cancelled, all passengers will be notified
Riga – Tallinn 17.03.-14.04.2020 07:00, 8:00, 11:30, 12:30, 15:00, 16:00, 18:00 Trips are cancelled, all passengers will be notified
Riga – Tallinn 17.03.-31.05.2020 09:00. 10:00, 14:00, 17:00, 19:00 Trips are cancelled, all passengers will be notified
Riga – Vilnius 16.03.-14.04.2020 07:00, 8:30, 9:30, 12:00, 13:45, 15:00, 16:30, 17:30, 18:45 Trips are cancelled, all passengers will be notified
Riga – Vilnius 15.04.-31.05.2020 09:30, 13:45, 16:30 Trips are cancelled, all passengers will be notified
St. Petersburg – Helsinki 18.03.-29.04.2020 23:30 Trips are cancelled, all passengers will be notified
St. Petersburg – Helsinki 19.03.-29.04.2020 11:00, 15:00 Trips are cancelled, all passengers will be notified
St. Petersburg – Helsinki 19.03.-30.04.2020 6:15, 7:45 Trips are cancelled, all passengers will be notified
St. Petersburg – Jõhvi 17.03.-31.05.2020 06:00, 8:00, 15:00, 20:45 Trips are cancelled, all passengers will be notified
St. Petersburg – Riga 17.03.-14.04.2020 11:30, 19:45, 21:00, 23:35 Trips are cancelled, all passengers will be notified
St. Petersburg – Tallinn 17.03.-30.03.2020 07:30, 13:15, 16:00, 17:15, 18:15, 22:00, 23:15, 23:25 Trips are cancelled, all passengers will be notified
St. Petersburg – Tallinn 17.03.-31.03.2020 08:45, 11:00 Trips are cancelled, all passengers will be notified
Tallinn – Riga 17.03.-14.04.2020 07:00, 09:00, 10:00, 12:30, 14:00, 17:00, 18:00 Trips are cancelled, all passengers will be notified
Tallinn – Riga 17.03.-31.05.2020 06:00, 08:00, 11:30, 15:00, 16:00 Trips are cancelled, all passengers will be notified
Tallinn – St. Petersburg 17.03.-30.03.2020 06:00, 07:00, 11:35, 15:45, 21:30, 23:00, 23:59 Trips are cancelled, all passengers will be notified
Tallinn – St. Petersburg 17.03.-31.03.2020 08:00, 08:30, 14:30 Trips are cancelled, all passengers will be notified
Tallinn – Vilnius 15.03.-14.04.2020 22:30 Trips are cancelled, all passengers will be notified
Vilnius – Riga 16.03.-14.04.2020 06:45, 7:30, 9:00, 10:00, 12:00, 13:30, 14:30, 17:30, 18:45 Trips are cancelled, all passengers will be notified
Vilnius – Riga 15.04.-31.05.2020 07:30, 09:00, 14:30 Trips are cancelled, all passengers will be notified
Vilnius – Tallinn 15.03.-14.04.2020 22:30 Trips are cancelled, all passengers will be notified
Vilnius – Warsaw 15.03.-30.03.2020 06:45, 22:30 Trips are cancelled, all passengers will be notified
Vilnius – Warsaw 16.03.-31.05.2020 13:45, 23:40 Trips are cancelled, all passengers will be notified
Warsaw – Vilnius 15.03.-30.03.2020 20:00 Trips are cancelled, all passengers will be notified
Warsaw – Vilnius 15.03.-31.03.2020 10:00 Trips are cancelled, all passengers will be notified
Warsaw – Vilnius 15.03.-01.06.2020 13:00 Trips are cancelled, all passengers will be notified
Warsaw – Vilnius 16.03.-31.05.2020 23:45 Trips are cancelled, all passengers will be notified

 

 

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