❗Dear passenger. If your trip with Lux Express is not taking place in the next 72 hours please do not contact our customer service at the moment. As the situation changes very quickly, we might not be able to give you accurate information about your trip if it is taking place later on. We are contacting all affected passengers immediately and handling all cases as quickly as we can.
If you simply wish to return your ticket, you do not have to contact our customer service. Please fill in the form to cancel and refund your ticket on our website here.
In order to ensure safety for all our passengers and employees, please consider the following:
- Please show your travel documents and ticket either on paper or on your mobile device while holding it in your own hands.
- We are closing seats nr 1-4 temporarily for safety of everyone on board.
- We will stop handing out water, snacks and earphones for passengers in Lux Express Lounge seats.
- We highly recommend disinfecting your hands. For that there are products available at the entrance and in the middle of all of our coaches.
- We have temporarily stopped selling tickets and additional products (earphones, water, snacks) on the coach. We apologize for the inconvenience and we count on your understanding.
- Please monitor your health and follow the official guidelines in case of symptoms appear. For more information please visit WHO website: www.who.int