Frequently asked questions
Where can I buy the tickets?
Tickets can be bought on www.luxexpress.eu, at Lux Express Group sales offices in the Baltics and Russia and by the travel agents. When buying tickets at Lux Express sales office in Tallinn service fee 30 EEK applies. It is possible to buy a ticket using self service in Tallinn sales office; in such case service fee will not be added.
I have purchased my ticket via internet; do I have to print it out?
Tickets bought through internet have to be printed out unless you can show them on the screen of your laptop or mobile phone. NB. When travelling with one of the partners’ operators, e.g. SEBE, PTK, TOKS, tickets have to be printed out obligatory!
When buying tickets through on-line sales system I can see that not every trip is operated by Lux Express, but by other carriers. Why is that?
In order to provide better travel options it is possible to book tickets through our sales system on the journeys operated by Lux Express Group buses: SIMPLE EXPRESS (Tallinn – Riga, Riga – Kaunas, Vilnius – Warsaw), EUROLINES BALTIC (Tallinn - Saint Petersburg) or operated in cooperation with our partners: PTK (Tallinn – Saint Petersburg), SEBE (Tallinn – Saint Petersburg), TOKS (Riga – Vilnius, Vilnius – Ulm), OLIMP (Riga – Lvov), KAUTRA (Riga – Kaunas, Vilnius – Rome, Riga – Stuttgart), DTG (Riga – Cologne), NATIONAL EXPRESS (Riga – London)
Can I purchase ticket on the bus before departure?
Yes, ticket can be bought from the bus driver. In such case ticket price might be higher than at the sales office or internet sales system, but no higher than 30 EEK/100 RUB.
I have booked the ticket, but my plans have changed. Can I change the ticket?
Yes, tickets change is possible until the start of the trip in cases when route and carrier are not changed as a result of desired amendments. Only date and time can be changed on the ticket.
How can I change departure date and / or time of the ticket?
Changes in the date and time can be made in ticket offices of Lux Express Group in the Baltics and Russia or by the travel agents. Any changes are possible only until the beginning of the trip. Passenger must pay the price difference of the original and new ticket, in case the new ticket is more expensive.
Can I change passenger’s name on the ticket?
No, only date and time of the journey can be changed on the ticket.
Can I get a refund if I cancel the tickets?
Tickets can be refunded only 7 days before the start of the primary trip. In such case Lux Express refunds 80% of the fare. Tickets are not refundable if there are 7 or less days left before the start of the primary trip.
Where can I get a refund in case of canceling the tickets?
Tickets can be refunded only at the place where they were purchased.
I have bought tickets on-line and want to cancel them. What should I do?
Tickets bought on www.eurolines.ee, (.lv, .ru, .en, .fi ) and www.luxexpress.lt (.lv) can be refunded only at sales representatives’ offices of Lux Express, except in Russia, where written applications are accepted for refunds from Lux Express Estonia AS.
I am late on my bus. Can I get a refund or change my ticket?
No. Changes are possible only until the beginning of the trip. Tickets are not refundable after the departure.
I have lost my ticket. How should I act?
Duplicates of lost, forgotten, destroyed or otherwise missing tickets can be issued in Lux Express Group sales offices for a fee 30 EEK/2 EUR/6 LTL/1.5 LVL per ticket.
What are the luggage requirements when traveling by Lux Express?
Passenger is allowed to bring one item of hand baggage with the maximum weight of 5 kg and the maximum dimensions of 45 × 35 × 20 cm. In addition to hand baggage passenger is allowed to bring along one item of baggage free of charge with the maximum weight of 30 kg and the maximum dimensions of 70 × 30 × 55 cm, which is placed into the baggage compartment.
Can I take the bicycle with me when traveling by Lux Express?
Bicycles are transported in the baggage compartment upon the existence of free space. The front tire of a bicycle being transported must be detached. The front tire and the bicycle must be packaged separately.
Can I take pets on board?
No. Pet carriage is prohibited on Lux Express Group buses.
