Frequently asked questions

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Where can I buy the tickets?

Tickets can be bought on www.luxexpress.eu, at Lux Express Group sales offices in the Baltics and Russia and by the travel agents. When buying tickets at Lux Express sales office in Tallinn service fee 2.00 EUR applies.

I have purchased my ticket via internet, do I have to print it out?

On Lux Express and Simple Express coaches it is possible to board without printed ticket just with a personal identification document. If you are using our partner’s services, you need to print out the ticket and present it to the driver while boarding the coach.

When buying tickets through on-line sales system I can see that not every trip is operated by Lux Express, but by other carriers. Why is that?

In order to provide better travel options it is possible to book tickets through our sales system on the journeys operated by Lux Express Group buses: SIMPLE EXPRESS (Tallinn – Riga, Riga – Kaunas, Vilnius – Warsaw), EUROLINES BALTIC (Tallinn - Saint Petersburg) or operated  in cooperation with our partners: PTK (Tallinn – Saint Petersburg), SEBE (Tallinn – Saint Petersburg), TOKS (Riga – Vilnius, Vilnius – Ulm), OLIMP (Riga – Lvov), KAUTRA (Riga – Kaunas, Vilnius – Rome, Riga – Stuttgart), DTG (Riga – Cologne), NATIONAL EXPRESS (Riga – London), KÖNIG AUTO (Riga – Kaliningrad), AIT (Tallinn – Kiev)

Can I purchase ticket on the bus before departure?

Yes, ticket can be bought from the bus driver. In such case ticket price might be higher than at the sales office or internet sales system, but no higher than 2.00 EUR.

I have booked the ticket, but my plans have changed. Can I change the ticket?

Yes, tickets change is possible until the start of the trip in cases when route and carrier are not changed as a result of desired amendments. 

How can I change departure date and / or time of the ticket?

Changes in the date and time can be made in ticket offices of Lux Express Group in the Baltics and Russia or by the travel agents. Any changes are possible only until the beginning of the trip. There will not be added any fee changing the original ticket for the first time, every additional change will cost 2 EUR. Passenger must pay the price difference of the original and new ticket, in case the new ticket is more expensive. If it is not necessary to pay the difference, the changes can be also made over the phone or email as well.

Can I change the passenger’s name on the ticket?

Yes, according to Lux Express charges, this services fee is 2 EUR.

Can I get a refund if I cancel the tickets?

Tickets can be refunded only 7 days before the start of the primary trip. In such case Lux Express refunds 80% of the fare. Tickets are not refundable if there are 7 or less days left before the start of the primary trip.

Where can I get a refund in case of canceling the tickets?

Tickets can be refunded only at the place where they were purchased.

I have bought tickets on-line and want to cancel them. What should I do?

Tickets bought on www.luxexpress.eu can be refunded only at sales representatives’ offices of Lux Express, except in Russia, where written applications are accepted for refunds from Lux Express Estonia AS.

I am late on my bus. Can I get a refund or change my ticket?

No. Changes are possible only until the beginning of the trip. Tickets are not refundable after the departure.

I have lost my ticket. How should I act?

Duplicates of lost, forgotten, destroyed or otherwise missing tickets can be issued in Lux Express Group sales offices for a fee 2 EUR/6 LTL/1,5 LVL/100 RUB per ticket.

What are the luggage requirements when traveling by Lux Express?

Passenger is allowed to bring one item of hand baggage with the maximum weight of 5 kg and the maximum dimensions of 45 × 35 × 20 cm. In addition to hand baggage passenger is allowed to bring along one item of baggage free of charge with the maximum weight of 30 kg and the maximum dimensions of 70 × 30 × 55 cm, which is placed into the baggage compartment.

Can I take the bicycle with me when traveling by Lux Express?

Bicycles are transported in the baggage compartment upon the existence of free space. The front tire of a bicycle being transported must be detached. The front tire and the bicycle must be packaged separately.

Can I take pets on board?

No. Pet carriage is prohibited on Lux Express Group buses.

Can I choose seat number when buying the ticket?

If buying ticket from our sales office then sales consultant can give You the seat number that You have chosen. As the busses are different and seatplans are different then the seat location in the bus might differ from the seat location on the seatingplan.

Is there any logic behind the locations of the seats in the bus and are some seats better than other seats?

In our buses (exept Lux Express Special) all odd numbered seats are window seats and all even numbered seats are aisle seats.
According to location of the seats in different buses the space between seats is wider (more legroom) and the ability to change the position of the backrest is also different.
Is any seat better than other, that only depends on the person and his expetations.